Shipping & Handling Information

The following shipping information refers to specific Just ASK Publications products. If you have any other questions, please contact us at 1-800-940-5434.

How can I place an order?

  • Purchase online with Visa, Mastercard, or AMEX in our store.
  • Checks payable to Just ASK Publications to the address below.
  • Purchase orders can be sent to us via mail or fax to:

Just ASK Publications & Professional Development
2214 King Street
Alexandria, VA 22301

1-800-940-5434 phone
1-703-535-8502 fax


What do you charge for shipping?

  • Please note that we cannot ship to a P.O. box.
  • We ship UPS ground unless otherwise specified. For faster delivery, please contact us for a quote.
  • Minimum shipping per order is $7.00

Books

  • Minimum shipping is $7.00
  • For multiple copies of books, shipping is 15% on orders under 10 books and 10% on orders for 10 books or more
Professional Development Kits
  • Shipping charge is flat rate of $49.00 per kit
DVDs/Videos/CDs
  • The shipping charge is $7.00 for a single DVD or CD-ROM
  • Contact Just ASK for a shipping quote on orders of multiple DVDs and CD-ROMs

What about international shipping?

  • You must receive a quote from us for shipping costs outside of North America.
  • For questions about international shipping, contact us directly at 703-535-5434, or submit your questions via this form.

What about FedEx overnight shipping?

  • All orders must be received by 2:00pm EST M-F to qualify for overnight delivery.
  • Contact Just ASK at 800-940-5434 for shipping costs.

What if I have questions about my order?


What is your return policy?

  • All returns must be in original and/or unopened sealed condition.
  • All returns must be made within 30 days of receipt of product.
  • DVDs, Videos, and/or CD-ROMs must be unopened.
  • Items returned damaged will not be issued credit.
  • Any return freight charges are the responsibility of the customer, unless otherwise stated.

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