Shipping and Handling

The following shipping information refers to specific Just ASK books and products. If you have any other questions, please contact us at 1-800-940-5434.

How can I place an order?

Ordering 

  • Fax purchase orders or order forms to 703-535-8502
  • Mail purchase orders or order forms to our mailing address (below)
  • Purchase online at www.justaskpublications.com 
  • Call us directly for a price quote, quantity discounts, or to place an order 1-800-940-5434

Payment 

  • We accept Visa, MasterCard, American Express, and Discover 
  • We accept Purchase Orders 
  • Checks should be made payable to Just ASK Publications and mailed to the address below

Mailing Address
Just ASK Publications
2214 King Street
Alexandria, VA 22301

What do you charge for shipping and handling?

Books

  • Minimum shipping is $8.00
  • For multiple copies of books, shipping is 15% on orders under 10 books and 10% on orders for 10 books or more
  • Contact Just ASK for a shipping quote on orders over 300 copies 
  • We can only ship via USPS to PO Boxes and APO/FPO’s. 

PLC Packs and Resource Kits

Shipping charge is flat rate of $49.00 each

DVDs, Cards, and Posters

  • The shipping charge is $8.00 for a single DVD, box of cards, or poster pack 
  • Contact Just ASK for a shipping quote on orders of multiple copies 

 Online

  • Shipping and handling will be calculated during the online check out process based on your location and preference of shipping speed
  • An order must be received by 12:00 pm EST (Monday –Friday) to qualify for overnight/next day shipping 

What about international shipping?

International Shipping

For information on international shipping, email info@justaskpublications.com or call 1-800-940-5434

How fast can I get my order?

Rush Orders

  • An order must be received by 12:00 pm EST (Monday –Friday) to qualify for overnight/next day shipping
  • Please call 1-800-940-5434 for product availability and shipping quotes

Tracking

  • Orders submitted online will receive tracking information via email
  • Orders submitted via phone, fax, or mail can be tracked by calling customer services at 1-800-940-5434 

What is your return policy?

Return Policy

  • If for any reason you are not completely satisfied with a Just ASK book or product, you may return it (in undamaged and saleable condition) within 30 days of the invoice date for a full refund or credit, less shipping and handling
  • There are no returns after 30 days on individual orders
  • All refunds must be requested in writing. A return authorization must be obtained from Just ASK prior to any return. Returns without an authorization number will be denied and returned at the sender’s expense.
  • A refund will be issued for the product only, based upon the condition of the product when received. Customers will not be issued a refund if they have an unpaid balance.
  • Just ASK reserves the right to refuse any shipment. Just ASK will not be responsible for resources lost or damaged in transit. Just ASK is not responsible for and will not refund international customs fees.
  • All returns from bookstores must be received within 120 days of the invoice date. The bookstore pays for the shipping costs incurred to return the items. Just ASK will issue a credit when the resources are received in resalable condition.

Returns Address

Attn: Returns
Just ASK Publications
1900 Mount Vernon Avenue
Alexandria, VA 22301

What if I have questions about my order or received the wrong item?

Order Questions